Home Buying and Item Support

Buying and Item Support

Last updated: October 14, 2025

How do I download my purchased theme?

After purchase, you can download your theme from the “My Account” section under “Downloads”. You’ll also receive download links via email.

What support is included with my purchase?

Your purchase includes 6 months of support covering:

  • Theme installation assistance
  • Basic setup guidance
  • Bug fixes for theme-related issues
  • Compatibility information

How do I request support?

Submit support requests through your “My Account” page under the “Support” tab. You’ll need to provide your license code and detailed description of the issue.

My Account Licenses

My Account Support

What is not covered by support?

Support does not include:

  • Customization services
  • Third-party plugin issues
  • Hosting-related problems
  • Content creation or design work

Can I extend my support period?

Yes, you can purchase extended support packages from your account dashboard. Extended support adds 6 months to your current support period.

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