The most important feature that should be on an e-commerce site is live support software. As soon as the visitor enters your website, he is looking for someone to consult online when he is undecided about your products and services. That is why the effects of live support on sales sites are so great. It will be of great benefit, especially for users who understand very little from the computer. When they see online support, you will have the opportunity to directly market your products online by easily understanding your customers.